Frequently Asked Questions

Payment


Shipping

Ordering

Payment

Artwork

Q1: What payment methods do you accept?

 

Q2: Is it safe to use my credit card on your Custom Print Box?

 

Q3: Are there any credit card transaction fees?

 

Q4: Why do I get a credit card failure message?

 

Q5: Can I split my payment using two different methods?

 

 

 

 

 

Q1: What payment methods do you accept?

Answer:

  • We currently accept Visa and MasterCard credit cards and PayPal payments on the website. For large bulk orders, we can also accept bank transfers. For more details, please contact our Customer Service Team by emailing cs@customprintbox.com.

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    Q2: Is it safe to use my credit card on your Custom Print Box?

    Answer:

  • Yes. It is in both your interest and ours to ensure our service processes are safe. Our website uses Secure Sockets Layer (SSL)* technology to ensure that personal and credit card information as well as your registration information and files submitted to us remain secure via network encryption. Additionally, PayPal is globally recognized as a secure payment gateway for transactions. For added assurance, opt to pay via PayPal which has industry-leading fraud prevention technology and policies.

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    Q3: Are there any credit card transaction fees?

    Answer:

  • International credit card transactions may have international transaction fees (and a foreign exchange rate), which are generally a percentage of your overall purchase price. Please contact your credit card issuing bank for further details.

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    Q4: Why do I get a credit card failure message?

    Answer:

  • There are a number of reasons why credit card payments can fail which includes bank authorization and fraud prevention system issues. For an immediate and convenient solution, you can opt to pay via PayPal using your credit/debit card, a fast and secure payment method.

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    Q5: Can I split my payment using two different methods?

    Answer:

  • Our website does not currently have this option. However, should you require to split your payment, please contact our Customer Service Team by emailing cs@customprintbox.com.

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