Frequently Asked Questions

Pixel, or sometimes known as resolution, is the basic unit of measurement for digital images. A high-resolution image will result in a better print quality than a low-resolution image. In a nutshell, printing with low-resolution will result in a blurred print quality, while a high-resolution will result in clearer and sharper print quality.

To check pixel / resolution size of your artwork / image (photo):

Windows: right click on your file, select “Properties” and look under “Details”
Mac: right click on your file and select “Get Info”
Photoshop: choose “Image” and then “Image Size”

Q2: Can I download the dieline file of box designs from CustomPrintBox.com? How can I use the dieline files for customizing my box / packaging?

Answer:

You can download our dieline files for free if you are a registered member. The download link is below the “Upload Your Artwork” button in product page after you selected a box design template. Follow few steps guide below on getting started:

Choose and Download: Choose our box design and Download dieline template from CustomPrintBox.com.
Design and Upload: Use our dieline template to design your own custom printed boxes via software (such as AI) and upload your artwork file via “Upload Your Artwork” button in product page.
Place order: Add to cart and place order (If you are a registered member, 3D preview will be provided via email once you placed order before checkout).

Q3: What file format shall I use if I would like to upload my own box/packaging designs?

Answer:

Our upload file function on product page accepts files in .ai, .psd, .pdf, .svg, .jpg, .bmp, .tif, .png and .gif.

Q4: How can I submit my artwork / image for customizing box / packaging designs?

Answer:

You can upload your images straight from your computer via the upload feature located in the product page.

Q5: Can I use scanned images? And are there any tips for using scanned images?

Answer:

Yes you can use scanned images and for optimal quality please ensure the following:

Wipe your scanner bed to remove dust and particles
Scan original copy for optimal clarity (and not a copy version)
Glossy photos have a better scan quality than matt
Set the scan at 300 dpi

Q6: Can I have preview for my artwork?

Answer:

Yes, you can click “Upload Your Artwork” button to upload your file in the product page. If you are a registered member, 3D preview will be provided to you via email once you placed order before checkout.

Q7: Are there images (photos) that do not reproduce well?

Answer:

The following is a list of images (photos) that DO NOT generally reproduce well:

Out-of-focus or blurred
Severe exposure issues (too dark or too light)
Have been altered or cropped
Scanned under 300 dpi
Shared / stored images from public websites
Images sent back and forth via email
Cell-phone images (unless the camera is 5 mega pixels or above)

Q8: What is the connection between the box ‘inner’ and ‘outer’ dimensions?

Answer:

Outer sides add 10mm Length, add 10mm Width, add 7mm Depth = Outer measurement. For example:

For the box inner size 175mm L x 242mm W x 73mm D, which outer size is 185mm L x 252mm W x 80mm H.
For the box inner size 162mm L x 240mm W x 70mm D, which outer size is 172mm L x 250mm W x 77mm H.

Q9: How to prepare images for print bleeding and what is the safe area for ensuring my design is not cut off?

Answer:

The Safe Area is highlighted with red line based on a 300DPI image for print bleeding. Keep text and other important parts of your own design, image, or photo inside the Safe Area! During the production of your product, some of the content outside the safe area may be cut off. Everything inside the safe area will be preserved. Note that the red line will not be printed but for your reference only. In short, keep everything you want printed inside of the red lines for your custom printed boxes and packaging.

10: Why can’t I resize my uploaded image (photos)?

Answer:

If our online builder will not allow you to increase image size, it means that your uploaded image is at its maximum optimal size.

If our system will not let you reduce image size, it means your image is already at its minimum optimal size (going below will produce empty spaces).

However, if your image is resizable, you can resize it from the image edit screen by moving the slider left or right.

11: Why does my images takes an age to upload?

Answer:

Your images may take a long time to upload due to a variety of reasons including the below:

Your images are very large in size
You selected too many images to upload in the one go
You have a slow internet connection
Your PC or Mac is an old machine
Experiencing high load on your network
Timed out

If you are experiencing problems during your image upload, you can try to reduce the number of images that you upload in the one go (for example selecting to upload 5 images will be a lot faster than selecting 30 images). Spread them out on different batches for upload. If this doesn’t solve your problem on multiple attempts, you can try to do it again 5-10minutes later when your network is less busy.

12: Can you provide assistance on artwork design?

Answer:

Yes. We have in-house designers who can assist you with your design if required. Contact our Customer Support by email cs@customprintbox.com for details.

13: Can you do a complete artwork design service for me?

Answer:

We currently do not provide a full design service but what we can do is assist you to add a simple design onto your packaging for print e.g. sending us an existing company logo or artwork that you wish to have printed onto your own custom printed boxes. Contact our Customer Support by email cs@customprintbox.com for details.

14: Can I send my designs to the sales person directly?

Answer:

Yes, of course! You can choose to make your own custom printed boxes and custom packaging using our easy to use online editor but if you prefer to do it offline and have a member of staff help you throughout the process to getting your custom boxes, we welcome that too. Contact our Customer Support (cs@customprintbox.com) and our experienced staff will be happy to guide you through the process.

15: Can I print inside of the packaging?

Answer:

Using the dieline template, you may print on the inside of some packaging. Please be aware this may result in additional costs.

16: Does Custom Print Box offer color matching?

Answer:

We do not currently have a color matching service. However, your images are digitally printed and vast majority of customers have been more than satisfied with the outcome.

17: Do you use RGB or CMYK inks?

Answer:

We use CMYK ink digital printers so we advise you to give your files in CMYK. For files received in RGB colors, these will be automatically converted to CMYK which may cause saturation.

18: Are the sizes listed the inner or outer dimensions?

Answer:

Sizes listed in the product name are the outer dimensions. Depending on the product, please check the thickness of the material used to calculate the inner dimensions. As a general rule of thumb, outer sides add 10mm, length add 10mm and width add 7mm depth = outer measurement.

For example:

For the box inner size 175mm L x 242mm W x 73mm D, which outer size is 185mm L x 252mm W x 80mm H.
For the box inner size 162mm L x 240mm W x 70mm D, which outer size is 172mm L x 250mm W x 77mm H.

19: How precise are packaging sizes?

Answer:

We use digital printing and mechanical cutting to ensure precision at its prime. However, please understand that some of the items are handcrafted and there will be a small variance. Any discrepancy +/- 2mm is considered as normal.

20: How many colors can I use to print?

Answer:

There is no limit to the number of colors used as the images are digitally printed.

Custom Printed Boxes with No Minimum Order Quantity| Custom Print Box

Frequently Asked Questions Artwork

Frequently Asked Questions

Artwork

Catalog

Product

Company

Help

Service & Security