Frequently Asked Questions
Artwork
Q1: What is pixel and how can I check the pixel adequacy of my artwork / image?
Q3: What file format shall I use if I would like to upload my own box / packaging designs?
Q4: How can I submit my artwork / image for customizing box / packaging designs?
Q5: Can I use scanned images? And are there any tips for using scanned images?
Q6: Can I have preview for my artwork?
Q7: Are there images (photos) that do not reproduce well?
Q8: What is the connection between the box ‘inner’ and ‘outer’ dimensions?
10: Why can’t I resize my uploaded image (photos)?
11: Why does my images takes an age to upload?
12: Can you provide assistance on artwork design?
13: Can you do a complete artwork design service for me?
14: Can I send my designs to the sales person directly?
15: Can I print inside of the packaging?
16: Does Custom Print Box offer color matching?
17: Do you use RGB or CMYK inks?
18: Are the sizes listed the inner or outer dimensions?
19: How precise are packaging sizes?
20: How many colors can I use to print?
Q1: What is pixel and how can I check the pixel adequacy of my artwork / image?
Answer:
To check pixel / resolution size of your artwork / image (photo):
- Windows: right click on your file, select “Properties” and look under “Details”
- Mac: right click on your file and select “Get Info”
- Photoshop: choose “Image” and then “Image Size”
Q2: Can I download the dieline file of box designs from CustomPrintBox.com? How can I use the dieline files for customizing my box / packaging?
Answer:
- Choose and Download: Choose our box design and Download dieline template from CustomPrintBox.com.
- Design and Upload: Use our dieline template to design your own custom printed boxes via software (such as AI) and upload your artwork file via “Upload Your Artwork” button in product page.
- Place order: Add to cart and place order (If you are a registered member, 3D preview will be provided via email once you placed order before checkout).
Q3: What file format shall I use if I would like to upload my own box/packaging designs?
Answer:
Q4: How can I submit my artwork / image for customizing box / packaging designs?
Answer:
Q5: Can I use scanned images? And are there any tips for using scanned images?
Answer:
- Wipe your scanner bed to remove dust and particles
- Scan original copy for optimal clarity (and not a copy version)
- Glossy photos have a better scan quality than matt
- Set the scan at 300 dpi
Q6: Can I have preview for my artwork?
Answer:
Q7: Are there images (photos) that do not reproduce well?
Answer:
- Out-of-focus or blurred
- Severe exposure issues (too dark or too light)
- Have been altered or cropped
- Scanned under 300 dpi
- Shared / stored images from public websites
- Images sent back and forth via email
- Cell-phone images (unless the camera is 5 mega pixels or above)
Q8: What is the connection between the box ‘inner’ and ‘outer’ dimensions?
Answer:
- For the box inner size 175mm L x 242mm W x 73mm D, which outer size is 185mm L x 252mm W x 80mm H.
- For the box inner size 162mm L x 240mm W x 70mm D, which outer size is 172mm L x 250mm W x 77mm H.
Q9: How to prepare images for print bleeding and what is the safe area for ensuring my design is not cut off?
Answer:
10: Why can’t I resize my uploaded image (photos)?
Answer:
If our system will not let you reduce image size, it means your image is already at its minimum optimal size (going below will produce empty spaces).
However, if your image is resizable, you can resize it from the image edit screen by moving the slider left or right.
11: Why does my images takes an age to upload?
Answer:
- Your images are very large in size
- You selected too many images to upload in the one go
- You have a slow internet connection
- Your PC or Mac is an old machine
- Experiencing high load on your network
- Timed out
12: Can you provide assistance on artwork design?
Answer:
13: Can you do a complete artwork design service for me?
Answer:
14: Can I send my designs to the sales person directly?
Answer:
15: Can I print inside of the packaging?
Answer:
16: Does Custom Print Box offer color matching?
Answer:
17: Do you use RGB or CMYK inks?
Answer:
18: Are the sizes listed the inner or outer dimensions?
Answer:
For example:
- For the box inner size 175mm L x 242mm W x 73mm D, which outer size is 185mm L x 252mm W x 80mm H.
- For the box inner size 162mm L x 240mm W x 70mm D, which outer size is 172mm L x 250mm W x 77mm H.
19: How precise are packaging sizes?
Answer:
20: How many colors can I use to print?
Answer: