Guarantee & Returns Policy
We pride ourselves on customer satisfaction
At CustomPrintBox.com, your satisfaction is our top priority. Our strict standards and expertise in colour-proofing, printing and coating will ensure your orders are delivered to the highest standards at all times. Additionally, our quality control team inspects all materials and orders, ensuring finished products leaving our production facilities are free from defects and meet your specifications.
In order to keep prices competitively low for our customers we have automated our production facilities. As such, your order will automatically be filed in line for printing. We advise our customers to review their order and design details for correctness prior to clicking on “Submit Order” as cancellations / changes cannot be made thereafter.
Every package leaving our facility is carefully inspected and we guarantee our goods to be free of defects and manufacturing errors. If you find any quality issues with your order, please contact us within 3 days from the arrival date of receiving your goods and state reason for refund request. Upon receiving your refund request, we shall contact you to discuss if needed for further information. If a refund is granted, we will proceed to provide a replacement, a refund or credit your account once we have received and inspected the returned items. Please note, you shall be responsible for returning the products to us in an unused and damage free condition to qualify for refunds. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. Non-personalized items may be refunded less the shipping costs.